Returns & Exchanges

Returns Policy

Eligibility

Full price items can be returned for a refund or exchange within 30 days of purchase. Items must be in original condition and packaging, unworn, unwashed, unmarked, with tags attached and not altered. Swimwear must have the hygiene seal intact and unbroken.

Sale items marked as final sale, fundraising or event merch and international orders are not eligible for return or exchange, unless faulty.

Returns Within Australia

Returns incur a $9.99 flat fee, which is deducted from your refund unless the item is faulty. Loyalty members at Tier 4 (’Til Death Do Us Part) receive free returns.

To start a return, visit our Returns Portal with your order number and email address. Once the return is lodged, a label will be generated. Reuse the original Rusty bag, attach the label, and drop it off at your local Post Office or PO Box.

Returns usually take 5–10 business days to reach us. Once received, please allow up to 10 business days for your refund to be processed.

Returns From New Zealand

New Zealand customers are responsible for all return shipping and handling fees. Loyalty members at Tier 4 (’Til Death Do Us Part) receive free returns.

To start a return, visit our Returns Portal with your order number and email address. Once approved, please organise your own tracked return shipping. Include your full name, email, and order number with the package. We recommend using a trackable service, as refunds cannot be completed if the parcel does not arrive safely.

Returns from New Zealand can take 14+ business days to reach us. Once received, allow up to 10 business days for your refund.

Exchanges

Exchanges are available for full price items through our return portal.

How It Works
1. Visit our Returns Portal to submit your exchange request and select the item you'd like instead.
2. Send your original item back to us.
3. Once we receive and process your return, we'll process any additional payment or refunds required to complete your exchange.

Important To Know
Exchange items are not reserved. If your selected item is out of stock when your return is processed, we'll automatically issue a refund instead.

Need your new item sooner?
We recommend returning your item for a refund (minus the return fee) and placing a new order. This is the fastest way to secure your preferred size or style. Exchanges usually take 5–10 business days to reach us, with a further 10 business days for processing.

Faulty Products

If you receive a faulty item purchased from rusty.com.au, you can lodge a return via our Returns Portal. Please include photos and a description of the issue. Once returned, the item will be assessed by our team, and a full refund will be issued if deemed faulty.

Faulty product claims cannot be made for items purchased outside rusty.com.au. For those, please return to the original place of purchase with proof of purchase.

Warranty Information

Rusty Garments and Accessories

All Rusty garments and accessories are covered by a 3-month warranty from purchase against defects in workmanship or materials. This does not cover general wear and tear, loss, or misuse. To make a claim, lodge via the Returns Portal or email online@rusty.com.au. All claims are assessed by our Quality Control team before a resolution is provided.

Rusty Australia Eyewear

Rusty eyewear is covered by a 12-month warranty from purchase against defects in workmanship or materials. This does not cover general wear and tear, loss, or misuse. To make a claim, lodge via the Returns Portal or email online@rusty.com.au. All claims are assessed by our Quality Control team before a resolution is provided.

Need Help?

For any questions about returns or warranties, email us at online@rusty.com.au and our team will be happy to assist.