Terms & Conditions

Customer Care

Terms & Conditions

Rusty is owned and operated by Vegas Enterprises Pty Ltd within Australia. ABN 65009078148

All content featured on this website remains the property of Vegas Enterprises and cannot be copied or distributed without prior written consent from Vegas Enterprises. All persons accessing this site agree to accept the terms and conditions and privacy policy.

These terms and conditions govern the use of this site and to purchase product from our online store. The placement of an order indicates your acceptance of these terms and conditions. Rusty reserves the right to make changes to this site and these terms and conditions at any time. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, just a confirmation that we have received it and that payment has been approved. Upon receipt of your order we will not accept any changes or decline your order for any reasons requested. Our online concierge will send you a further email confirming shipment of your order. We reserve the right not to accept your order if we are unable to obtain authorisation for your payment and if we are out of stock of the product you have ordered. We have the right to refuse acceptance of your order at our sole discretion. If we cancel your order you will receive an email from us outlining the reasons and a full refund will be issued within 48 hours of the cancellation.

Black Friday/Cyber Monday Sales

The sale period will run from 25/11/21 to 29/11/21. Please note that discount codes are not valid on already discounted products, surfboards, wetsuits, surfboard accessories or TradeR workwear. Only one discount code can be used per transaction. Discount codes cannot be used in exchange for cash. Orders may take up to 4 business days to be dispatched during the sale period.

Discount Codes

Discount codes are not valid on already discounted products, surfboards, wetsuits, surfboard accessories or TradeR workwear.

SURFBOARDS COLOUR DISCLAIMER

Due to the many variations in monitors and browsers, colour samples may appear different on different monitors. Computer monitors and hand held mobile devices are not all calibrated equally and colour reproduction on the Internet is not precise. Since it is not possible to guarantee our online colours will look the same on all computers or devices we do not guarantee that what you see accurately portrays the colour of the actual surfboard.

We do our very best to make sure our surfboards are as close to the exact colour as possible, but cannot guarantee that what you see is an exact match. Keep in mind the actual surfboard can have colour variations due to the different foam constructions and resins used, for instance EPS can have up to a 20% colour variance when the resin hits the colour.

Note: Also don’t mistake the colour name to be what you may think that colour should be. Example, just because a colour may have the name Pecan, does not mean it will necessarily look like what most people would consider to be a Pecan colour. Please do not order using colour names as your guide, always use a Pantone number if possible or our numbers. Just because products have the same colour name that does not mean they are the same exact colour.

Most importantly, Black surfboards and dark colours, sure, they look cool. But... Black will show any imperfections. Even “cosmetic” ones. Dark colours absorb more heat. The darker the board is the more vulnerable it is to delamination. Black boards / dark colour glasses with epoxy resin will have a purpleish look due to the UV brightener.

Colours on surfboards may vary from colours ordered by customers due to countless factors such as differences in colour modes on image files, browsers, palettes, printer’s ink, etc. Such variances in colours do not constitute acceptable grounds for return. There are no returns due to colour variances. We cannot guarantee Black or any other dark colours, such as deep blue or dark purple.

By checking the box on the checkout screen you are agreeing that you have read, understand and agree to these terms. There are no returns due to colour variances.