Delivery

Your order will be sent via our delivery partner Australia Post, between Monday to Friday (excluding Public Holidays).

After placing your order, please allow up to 4 business days for your order to be dispatched. Once your order has been dispatched, you will receive an email notification with your tracking information.

 

Delivery and Shipping Costs

DESTINATION	SHIPPING METHOD
Australia	STANDARD: 3-7 business days $9.99 for orders under $110 AUD FREE for orders over $110 AUD   EXPRESS: 2-4 business days $14.99 for orders under $110 AUD $4.99 for orders over $110 AUD   Rusty Loyalty Members FREE Express for orders over $50 for Tier 3: Besties FREE Express for all orders for Tier 4: ‘Til Death Do us Part Check out our loyalty rewards here.
New Zealand	EXPRESS: 4-8 business days $17.50 for orders under $110 AUD $9.99 for orders over $110 AUD   Rusty Loyalty Members FREE Express for orders over $50 for Tier 3: Besties FREE Express for all orders for Tier 4: ‘Til Death Do us Part Check out our loyalty rewards here.
International	EXPRESS: 4-18 business days* $49.99 for all international orders *Times may vary. Visit auspost.com.au for more info.

 

New Zealand and International Delivery

Your order will be sent via our delivery partner Australia Post.

While it is our hope that all orders arrive at their intended destination in a timely manner, sometimes carriers mishandle packages. We waive all responsibility once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems.

Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation.

 

International Customs and Duty Charges 

Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Rusty cannot be held responsible for any charges.

If your package is seized by customs officials for any reason whatsoever, we will not issue a refund unless all products are returned to us in their original condition. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded.

If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country's customs policies.

 

Returns

For information on returns, please see our returns policy here.

 

Need some help? 

Send us an email at online@rusty.com.au, we are here to help!