Shipping & Delivery
Shipping
|
Destination |
Shipping Method |
|
Australia |
Standard Shipping 3–7 business days Express Shipping 2–4 business days Loyalty Members Tier 4 (’Til Death Do Us Part): Free Express on all orders |
|
New Zealand |
Express Shipping 4–8 business days Loyalty Members Tier 4 (’Til Death Do Us Part): Free Express on all orders |
|
International |
Express Shipping 4–18 business days |
General Shipping Information
We ship all orders via Australia Post from Monday to Friday, excluding public holidays. Once your order has been dispatched, you’ll receive an email with your tracking details.
Processing Times
Please allow up to 4 business days for your order to be processed and dispatched. During sales and promotions, dispatch may take longer than usual. Please allow up to 6 business days for your order to be processed and then shipped via your chosen method.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details. You can follow your delivery progress directly at auspost.com.au. Please check your junk and spam inbox if you do not receive your tracking email in your primary inbox.
Changing or Cancelling Your Order
We process orders quickly to make sure you receive them on time. If you need to make a change or cancel your order, please contact us at online@rusty.com.au as soon as possible. During sales and promotions, we are unable to make changes to orders once placed. Once your order has been dispatched, we are unable to make changes or cancellations.
International Shipping / Customs & Duties
International orders may be subject to duties, taxes and customs fees depending on your destination and order value.
For customers in New Zealand, USA, Canada, UK and select EU locations, applicable duties and taxes are calculated at checkout. When these charges are collected at checkout, you won’t be charged the same import costs again on delivery.
For all other destinations, duties and taxes are not included in your order total and are the customer’s responsibility upon delivery. Rusty Australia cannot advise on specific customs policies, we recommend checking with your local customs authority before placing an order.
If an order is held or seized by customs, a refund will only be issued once the items are returned to us in their original condition. Shipping costs and any local customs or authority fees are non-refundable.
Rusty is not responsible for delays or unsuccessful delivery attempts caused by customs, regional safety issues or flight disruptions.
Need Help?
For questions about your order or shipping, please email us at online@rusty.com.au and our team will be happy to assist.