Returns & Replacements

Customer Care

Returns & Replacements

For change of mind...

To be eligible for a refund/exchange, all purchases must be returned within 30 days from the date of purchase. Any product being returned for change of mind must be:

In its original condition
Unworn, unmarked and unwashed
Tags still attached


Online returns must be received at our warehouse within 30 days from the date of purchase. Returns for a refund or exchange cannot be completed in-store. Please note, free returns are only applicable on women's swimwear for orders shipped within Australia To post your order back to our warehouse, post your item back to the following address:

RUSTY ONLINE, PO BOX 1327, OSBORNE PARK, WA, 6916.

Please note that customers will be responsible for shipping and handling charges to return any orders. If the package does not reach us safely we will not be able to complete the refund, therefore, we recommend sending via trackable method for peace of mind.

For faulty products...

Returns due to a faulty product will be accepted by Rusty within a reasonable time after purchase, after which we will make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. To obtain a replacement or refund, you will need to provide evidence of the purchase and fault with photographs and/or receipts. For more information regarding returns please email online@rusty.com.au

For all other general enquiries and feedback please contact rusty@rusty.com.au or call 1800 659 578 (hours include 7:30a.m. to 5:00p.m. W.A.S.T from Monday to Friday).