FAQs

Once we’ve packed and sent your order, you’ll receive an email that will include your tracking number. Use it to follow your parcel via the AusPost website.

Please check your junk or spam inbox if the email is not received.

Yes, we ship across Australia, to New Zealand and worldwide.

Orders move fast. If you need to make a change, contact us straight away and we’ll do our best to help. Once it’s dispatched, no changes can be made, and we recommend you place a new order and return the original if eligible.

We accept:

• Afterpay
• Zip
• PayPal
• Shop Pay
• Visa
• Mastercard
• American Express
• Rusty Gift Cards

Easy. Just enter your gift card number at checkout when you’re paying.

Yes. If your item is eligible, lodge it through our returns portal. Full details are in our returns policy.

Received a faulty item? Please lodge a faulty return via our return portal.

Received a wrong item? That’s on us. Email online@rusty.com.au with your order number and details of what you received and we will sort it out for you.

Missing an item? Please check your emails for correspondence from our team regarding stock availability or reach out to us at online@rusty.com.au for help.

Sign up to our newsletter and get 15% off your first order. Joining our loyalty program also unlocks exclusive offers and perks.

The welcome discount code will be emailed to you shortly after signing up. If you have not received your discount code, please check your junk and spam inboxes.

Yep. Students get 15% off through UNiDAYS. Verify your student status here.

Most discount codes are valid for full price items only.

Reach out to our customer care team at online@rusty.com.au if you have any questions or want to check discount T&Cs.

Join #OURKIND. Loyalty members are first in line for new releases, excusive offers and more.

Yes. On the product page, click Notify Me for the size or colour you want and we’ll let you if it’s restocked.

Not yet. But you’ll find us at retailers across Australia and New Zealand including Universal Store, City Beach, and Ozmosis. See them all in our Store Locator.

Email rusty@rusty.com.au with your sponsorship portfolio, including event results, videos, surf shots, the lot.

Our customer care team is online Monday to Friday, 9am-4pm AWST. Email online@rusty.com.au and we’ll get back to you.

Joining Rusty Loot is pretty simple. Make your first purchase using your email address and you’ll automatically join. Once your order is complete, your Tier One welcome Loot will land in your account.

Your Tier 1 Entry Reward will be added to your Rusty Loot account after your first purchase is completed. Once the order is complete, your reward will be ready to use.

Rusty Loot members earn points when they shop, plus through eligible activities like reviews and referrals. Points can be redeemed as discounts on future purchases, with extra member perks also available like early access, birthday Loot, exclusive offers and more.

If you already have a Rusty account or have made a purchase with us, you’re already part of Rusty Loot. Just sign in with your email to view or start earning points and redeem your rewards.

Head to the Rusty Loot page and sign in to view your points balance, available rewards, tier status and rewards history. Everything Rusty Loot, all in one place: https://rusty.com.au/pages/rewards

Alternatively, click account and sign in to get a quick view of your Loot and points balance.

If you made purchases before joining Rusty Loot, any eligible points will be added to your account automatically. If they don’t qualify, you’ll start earning points on eligible purchases from the moment you join.

If you've used multiple email addresses, contact us at online@rusty.com.au, and we'll let you know whether your Loot accounts can be merged.

Earn Rusty Loot points every time you shop, plus through eligible activities like writing reviews and referring friends. Head to the Rusty Loot page to see all the ways you can earn: https://rusty.com.au/pages/rewards

No limit. You can keep earning Rusty Loot points through eligible purchases and activities for as long as the program is active.

Not just yet. Rusty Loot points and Loot can currently only be earned and redeemed online, so in-store purchases won’t count towards your points balance.

Visit https://rusty.com.au/pages/rewards, choose an available reward, and select redeem. Your available rewards and redemption requirements will be displayed in your Loot account.

You can also redeem points at the checkout. Choose an available reward from the dropdown on the checkout page, and select Apply. Note that only one discount can be applied at a time.

Redeem 100 points for a $10 discount. Minimum spend of $50.
Redeem 200 points for a $20 discount. Minimum spend of $50.
Redeem 300 points for $30 discount. Minimum spend of $50.
Redeem 400 points for a $40 discount. Minimum spend of $60.
Redeem 500 points for a $50 discount. Minimum spend of $70.

Earn Rusty Loot points every time you shop where every $1 spent equals 1 point earned. You can also earn points through eligible activities like writing reviews and referring friends.

All points are redeemed as discounts in AUD.

Eg. redeem 100 points for a $10 AUD discount.

Yes there is.

To redeem points as a $10, $20 or $30 discount, a minimum spend of $50 applies. To redeem points as a $40 discount, a minimum spend of $60 applies, and to redeem points as a $50 discount a minimum spend of $70 applies.

Each point expires 365 days after it is earned. You can always view your available points and upcoming expirations from your Loot account.

Tier entry Loot expires after 60 days.

Birthday Loot expires after 30 days.

Tier Four anniversary Loot expires after 30 days.

If you earned points on an order you return, those points will be removed from your Rusty Loot account.

If you used points to pay for an order you return, those points will be credited back to your account in line with our returns policy.

Share your unique Rusty Loot referral link with a friend. They will get a discount of $20 that they can redeem on their first order with a minimum spend of $110.

When they make their first eligible purchase, you’ll receive 200 points which can be redeemed as $20 off your next purchase.

Referral rewards are only added once all the requirements are met.

Your friend needs to be a first-time customer and complete an eligible purchase with a minimum spend of $110 using your unique referral link.

Add your birthday date to your Rusty Loot account at least 30 days before your actual birthday. We'll send you your birthday Loot on your birthday which expires after 30 days.

To receive your birthday Loot on time, add your birthday to your Rusty Loot account at least 30 days before the date.

If your birthday falls within 30 days of signing up, your first birthday Loot will be sent 30 days after registration. This delay only applies in your first year.

Rusty Loot tiers unlock extra Loot and benefits as you move up. Reach the required points earned to unlock the next tier and its Loot.

To move up a Rusty Loot tier, you’ll need to reach the required points earned for that tier. Once you hit it, your new tier and Loot are applied automatically.

Tier benefits get better as you move up through Rusty Loot.

See all the Loot available by tier on our Rusty Loot page: https://rusty.com.au/pages/rewards

You’ll keep your Rusty Loot tier for 365 days from the date you qualify. During that time, you can enjoy all the Loot and benefits included in your tier.

You can redeem points at the checkout. Choose an available discount from the dropdown on the checkout page, and select apply. Make sure you are logged in to your account.

Note that only one discount can be applied at a time.

For Tier Three and Tier Four Loot members, your free express shipping perks are automatically applied at the checkout as long as you are signed in to your account when completing your purchase.

Your Rusty Loot points may be missing because:

• You weren’t signed in.
• The purchase wasn’t eligible.
• The order was cancelled or returned.
• Your points are still processing.

Still missing? Contact online@rusty.com.au and we’ll take a look.

Points can take a little time to appear in your Rusty Loot account. Try refreshing the page, signing out and back in, and checking your rewards history.

Still missing? Contact online@rusty.com.au and we’ll take a look.