Frequently Asked Questions

Customer Care

Frequently Asked Questions

How long will it take to receive my order?

2-4 business days for Australia & 4-7 days for New Zealand. Remote customers will be closer to 4-7 days.

Where do you ship to?

We ship to Australia & New Zealand only.

Can I change or cancel my order?

Yes, you can cancel or change your order providing it hasn’t shipped yet. To cancel or change please contact us at rusty@rusty.com.au or call 1800 659 578.

What are my payment options?

We accept credit cards (master & visa), Paypal, Afterpay & Zip Pay.

Do you deliver to PO boxes

Yes, we do.

Do you do instore pick up?

No, we don’t.

How much is shipping?

For deliveries within Australia, we charge $6.99 for orders under $79 & for Surfboards we charge $50. For deliveries within New Zealand, we charge a flat rate of $19.95 and $150 for Surfboards.

How do I return products?

Please visit our returns page.

How long will my return take to process?

Once your return has arrived at our warehouse please allow up to 7 days for your return or exchange to be processed.

What is your product warranty?

We have a 3 month warranty from date of purchase.

How should I care for my Rusty clothing?

Always read the care labels but a general rule is to wash at 30 degrees & let the product dry naturally – no dryer.

How can I get sponsored?

Send your sponsorship portfolio including event results, videos & surf pics to rusty@rusty.com.au.

Do you have custom surfboards?

Yes all of our surfboards are custom shaped.