Frequently Asked Questions

Customer Care

Frequently Asked Questions

How long will it take to receive my order?

After placing your order, please allow 1-2 business days for your order to be dispatched. During sale and peak periods, please allow up to 4 business days.

Regular Shipping is 3-7 business days for Australia. Express Shipping is 2-4 business days for Australia and 4-8 business days for New Zealand. Please note there may be delays due to Covid-19 and severe weather conditions.

Remote customers we will do our best to get it to you as quick as possible.

International delivery times vary, please refer to your local post service or Australia Post for more information.

Custom items will take up to 7 business days to process and be made prior to dispatch.

Please refer to our shipping page for festive season shipping updates and cut off dates.

Where do you ship to?

We ship worldwide.

Can I change or cancel my order?

Once your order has been placed we are unable to make changes. If you need to cancel your order due to an order error, please email and we will cancel if it has not been processed yet.

What are my payment options?

We accept credit cards (master & visa), Paypal, Afterpay & Zip Pay.

Do you deliver to PO boxes

Yes, we do.

Do you do instore pick up?

No, we don’t.

How much is shipping?

Please visit our shipping page.

How do I return products?

Please visit our returns page.

How long will my return take to process?

Once your return has arrived at our warehouse please allow up to 7 days for your return to be processed.

What is your product warranty?

We have a 3 month warranty from date of purchase.

How should I care for my Rusty clothing?

Always read the care labels but a general rule is to wash at 30 degrees & let the product dry naturally – no dryer.

How can I get sponsored?

Send your sponsorship portfolio including event results, videos & surf pics to

Where can I buy Rusty surfboards online?

Check out our dedicated surfboard site here.