Frequently Asked Questions

Customer Care

Frequently Asked Questions

How long will it take to receive my order?

2-4 business days for Australia & 4-7 days for New Zealand. Remote customers will be closer to 4-7 days.

Where do you ship to?

We ship to Australia & New Zealand only.

Can I change or cancel my order?

Yes, you can cancel or change your order providing it hasn’t shipped yet. To cancel or change please contact us at rusty@rusty.com.au or call 1800 659 578.

What are my payment options?

We accept credit cards (master & visa), Paypal, Afterpay & Zip Pay.

Do you deliver to PO boxes

Yes, we do.

Do you do instore pick up?

No, we don’t.

How much is shipping?

For deliveries within Australia, we charge $6.99 for orders under $79 & for Surfboards we charge $50. For deliveries within New Zealand, we charge a flat rate of $19.95 and $150 for Surfboards.

Do you have free returns?

We provide free returns for orders placed in Australia. Please note free returns are only applicable on full priced product and excludes surfboards and surf accessories.

How do I return products?

Please visit our returns page.

How long will my return take to process?

Once your return has arrived at our warehouse please allow up to 7 days for your return or exchange to be processed.

What is your product warranty?

We have a 3 month warranty from date of purchase.

How should I care for my Rusty clothing?

Always read the care labels but a general rule is to wash at 30 degrees & let the product dry naturally – no dryer.

How can I get sponsored?

Send your sponsorship portfolio including event results, videos & surf pics to rusty@rusty.com.au.

Do you have custom surfboards?

Yes all of our surfboards are custom shaped.