FAQs
FAQ
How do I track my order?
Once we’ve packed and sent your order, you’ll receive an email that will include your tracking number. Use it to follow your parcel via the AusPost website.
Please check your junk or spam inbox if the email is not received.
Does Rusty ship internationally?
Yes, we ship across Australia, to New Zealand and worldwide.
Can I change or cancel my order?
Orders move fast. If you need to make a change, contact us straight away and we’ll do our best to help. Once it’s dispatched, no changes can be made, and we recommend you place a new order and return the original if eligible.
What payment methods do you accept?
We accept:
- Afterpay
- Zip
- PayPal
- Shop Pay
- Visa
- Mastercard
- American Express
- Rusty Gift Cards
How do I use my gift card?
Easy. Just enter your gift card number at checkout when you’re paying.
Do you offer returns and exchanges?
Yes. If your item is eligible, lodge it through our returns portal. Full details are in our returns policy.
What if my order is incorrect or faulty?
Received a faulty item? Please lodge a faulty return via our return portal.
Received a wrong item? That’s on us. Email online@rusty.com.au with your order number and details of what you received and we will sort it out for you.
Missing an item? Please check your emails for correspondence from our team regarding stock availability or reach out to us at online@rusty.com.au for help.
How do I get the Rusty welcome discount?
Sign up to our newsletter and get 15% off your first order. Joining our loyalty program also unlocks exclusive offers and perks.
The welcome discount code will be emailed to you shortly after signing up. If you have not received your discount code, please check your junk and spam inboxes.
Do you offer student discounts?
Yep. Students get 15% off through UNiDAYS. Verify your student status here.
My discount code isn’t working.
Most discount codes are valid for full price items only.
Reach out to our customer care team at online@rusty.com.au if you have any questions or want to check discount T&Cs.
How do I get early access to new releases?
Join #OURKIND. Loyalty members are first in line for new releases, excusive offers and more.
Can I get notified if an item comes back in stock?
Yes. On the product page, click Notify Me for the size or colour you want and we’ll let you if it’s restocked.
Do you have any stores?
Not yet. But you’ll find us at retailers across Australia and New Zealand including Universal Store, City Beach, and Ozmosis. See them all in our Store Locator.
How do I get sponsored by Rusty?
Email rusty@rusty.com.au with your sponsorship portfolio, including event results, videos, surf shots, the lot.
Get in touch
Our customer care team is online Monday to Friday, 9am-4pm AWST. Email online@rusty.com.au and we’ll get back to you.
