Frequently Asked Questions
Frequently Asked Questions
How long will it take to receive my order?
2-4 business days for Australia & 4-7 days for New Zealand. Remote customers will be closer to 4-7 days.
Where do you ship to?
We ship to Australia & New Zealand only.
Can I change or cancel my order?
Yes, you can cancel or change your order providing it hasn’t shipped yet. To cancel or change please contact us at rusty@rusty.com.au or call 1800 659 578.
What are my payment options?
We accept credit cards (master & visa), Paypal, Afterpay & Zip Pay.
Do you deliver to PO boxes
Yes, we do.
Do you do instore pick up?
No, we don’t.
How much is shipping?
For deliveries within Australia, we charge $6.99 for orders under $79 & for Surfboards we charge $50. For deliveries within New Zealand, we charge a flat rate of $19.95 and $150 for Surfboards.
How do I return products?
Please visit our returns page.
How long will my return take to process?
Once your return has arrived at our warehouse please allow up to 7 days for your return or exchange to be processed.
What is your product warranty?
We have a 3 month warranty from date of purchase.
How should I care for my Rusty clothing?
Always read the care labels but a general rule is to wash at 30 degrees & let the product dry naturally – no dryer.
How can I get sponsored?
Send your sponsorship portfolio including event results, videos & surf pics to rusty@rusty.com.au.
Do you have custom surfboards?
Yes all of our surfboards are custom shaped.