Join now by creating an account with us here.

As #ourkind of member, you’ll earn points and exclusive rewards every time you shop. Find out how it works and all the perks on our rewards page!

First step is to make sure you are logged into your account when shopping and checking out.
To redeem your points, head to the checkout and enter your discount code or select your reward from the dropdown menu. Please note minimum spend requirements for rewards.

Almost! Please see the #OURKIND of Loyalty T&Cs here.

Please see the #OURKIND of Loyalty T&Cs here.

We have different shipping options available. Please visit our shipping page.

After placing your order, please allow 1-2 business days for your order to be dispatched. During sale and peak periods, please allow up to 4 business days.

Regular Shipping is 3-7 business days for Australia. Express Shipping is 2-4 business days for Australia and 4-8 business days for New Zealand. Please note there may be delays due to Covid-19 and severe weather conditions.

Remote customers we will do our best to get it to you as quick as possible.

International delivery times vary, please refer to your local post service or Australia Post for more information.

Custom items will take up to 7 business days to process and be made prior to dispatch.

Please refer to our shipping page for festive season shipping updates and cut off dates.

We ship worldwide.

Once your order has been placed we are unable to guarantee that we can cancel or make changes to your order before it is processed.

Due to this, if you have made an error and require another style we recommend placing a new order to avoid missing out! You can then return your originally ordered item if eligible for return.

We accept credit cards (master & visa), Paypal, Afterpay & Zip Pay.

No, we don’t.

Please visit our returns page.

All sale items (red priced items) are final sale and cannot be returned for a refund or exchange. Please visit our returns page for further information.

No, you cannot. All online returns must be sent back via the online returns portal. Please visit our returns page.

Once your return has arrived at our warehouse please allow up to 7 days for your return to be processed.

We have a 3 month warranty from date of purchase.

Always read the care labels but a general rule is to wash at 30 degrees & let the product dry naturally – no dryer.

Send your sponsorship portfolio including event results, videos & surf pics to rusty@rusty.com.au.

Check out our dedicated surfboard site here.