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Delivery & Returns
Shipping & Delivery
Your order will be sent via Australia Post Express Post. You will receive a tracking number in your shipment email. Express Shipping is 2-4 business days for Australia and 4-7 days for New Zealand. Remote customers we will do our best to get it to you as quick as possible.
Delivery within Australia
Surfboards attract a $50 delivery fee.
Delivery to New Zealand
Surfboards attract a $150.00 delivery fee.
Online returns must be received at our warehouse within 30 days from the date of purchase. Please note, no returns or exchanges can be made for pre-order products. Returns for a refund or exchange cannot be completed in-store. Please also note, FREE returns are only applicable for orders shipped within Australia and exclude discounted products, surfboards and surf accessories. Read more on our returns page.
International dusty + GST
Orders over NZD$175.00 will generally incur customs taxes in New Zealand. Rusty has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Rusty will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Rusty will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.